FAQ
Q: Why Adventure UAV?
A: We realize there are an overwhelming number of choices for drone service providers, photographers, and videographers in Colorado. We know because we survey the market regularly to ensure we maintain the highest quality deliverables at the best value-for-money. We encourage you to shop around and compare the quality of our work with other local drone services (we've already done it and know we're at the top level of providers). When you book a project with us, you know exactly who and what you’re getting - we don’t outsource. We’re not bidding work and then finding random drone operators off Craigslist or from our “pilot pool” to fill the jobs. You get top-notch professionals at each and every project.
Even more importantly, our experience, expertise, attention to detail, reliability, and professionalism ensure the smoothest and most hassle-free client experience of any provider in the state - which is why we’re the top rated drone business in Colorado by a large margin on both Google and Droners.io. Don’t just take our word for it. Read through our numerous reviews and browse our extensive portfolio of work for high profile clients both local and national.
Q: What exactly is "Elevated Standards" supposed to mean?
A: Short answer? Elevated Standards is our commitment to hold ourselves to a higher standard than our customers ever will, ensuring we exceed your expectations on every job.
Long answer? It's all about attention to detail. From the customer experience (good communication, clear pricing, seeing customers as partners, caring about their needs, etc.), to the quality of final deliverables (accurate to customer requirements, attention to detail in edits, on-time delivery, etc.) we seek to offer a better all-around business relationship than any other drone services provider.
Other answer? It's also a good drone flying pun.
Q: What drones do you fly?
A: Our current fleet consists of:
Inspire 2 - X5S camera / Olympus lens selection equivalent to 24mm, 50mm, and 90mm (20MP photos / 5.2K ProRes video)
Air 2S - 22mm fixed lens (20MP / 5.4K video)
Phantom 4 Pro V2 - 24mm fixed lens (20MP photos / 4K video)
Phantom 4 Advanced - 24mm fixed lens (20MP photos / 4K video)
All drones are accessorized with enough batteries and charging equipment to fly for a full 10 hour day of shooting.
Q: Do you offer non-drone services like regular photography and videography?
A: Yes! We specialize in event and real estate photography. You can visit our ground-based photography section here: www.adventureuav.com/photography
We are equipped to handle most ground-based video needs with Sony 4K capable cameras, motorized gimbals, video lighting, and shotgun + lav mics for interview type videos. We have shot video for everything from weddings to interviews to indie films. For more national scale video production needs, we recommend contacting our affiliate Chronicle Media Lab here: https://www.chroniclemedialab.com/
Q: Another drone service provider quoted me a hefty "usage license"/"copyright license"/"creative" fee for the photos/videos I want. Do you charge licensing fees?
A: As a general rule, we do not. This is part of our "no hassle" experience. What we quote you to fly the job and provide you with edited or unedited shots is what you pay, period. You are legally permitted to use the provided shots however you want, for as long as you want. Although exorbitant "licensing fees" are all too common of a practice in the drone photography industry, we do not believe in charging customers extra to actually use material that was shot specifically for them in the first place - especially when that material likely has no real value to anyone other than the customer that requested it. With that said, we do retain the copyright to all footage and photography we produce and reserve the right to use it in our own marketing materials, unless other arrangements are made (see below).
Notable exceptions to the above and situations in which we may charge a licensing fee or require attribution include: stock footage, photography or video that will be used in state or national level print or television media, usage of photos that weren't originally taken for the party requesting use of them, truly unique photos that have value as creative photography, a specific customer request for exclusive usage rights.
Q: What are your payment terms/What payment methods do you accept?
A: We invoice all business-to-business work on NET30 terms unless prearranged otherwise. Our invoicing is currently done through Square, which allows for online credit card payment or mailed business check. Business check is our preferred payment method. Private parties are invoiced when finished materials are delivered and invoices are due upon receipt. Private parties may pay with cash or credit card.
Q: Another drone service provider is demanding prepayment in full/a large, non-refundable deposit. Do you require prepayment or deposits?
A: We never take prepayments unless specially arranged at the customer's request. You will be invoiced for our delivered work only after you've reviewed it and are completely satisfied. Notable exceptions are full day projects and projects with significant travel, which may require a 50% deposit to reserve our time, and any consumer/non-commercial work (anything not billed to a business entity) which will require 50% payment upfront and 50% on shoot completion.. This deposit is completely refundable in the case of non-cooperative weather and other circumstances out of the customer's control.
Q: What is typical turn around time on finished work?
A: This is highly dependent on what the finished work actually is. Raw footage turn around is same-day (very large amounts of footage may run into the following morning due to upload time) or can even be delivered on-site at job completion via laptop or SD card backup device. Edited photos are typically delivered within 24-48hours - residential real estate photos are delivered before noon the following day. Edited video varies greatly based on the complexity of the edit, but delivery time frame will be addressed when we provide a quote.
Q: Our company has a drone, but no Part 107 certified operators. Will you supervise our flight/fly our drone/train our pilot/etc.?
A: Yes! The FAA's regulations state that the certified pilot only needs to supervise the operation for the operation to be legal. We have two certified drone pilots on staff and will gladly act as oversight for your operation while your own operator flies, fly your equipment if you have no one to fly, or train one of your employees to fly and/or acquire their own Part 107 certification.
Q: Do you sell any of the photos on this website?
A: We have stock footage/photos listed through exclusively through Pond5 , which can be found here: Pond5
Due to the time consuming nature of listing stock footage, our latest images and video may not be available through these sites in a timely manner. If you see something on the site or on our social media that you'd like to purchase, feel free to reach out to us directly.
Q: Are you hiring?
A: We are looking at potentially adding a real estate photographer. If you are interested, based in Denver or Colorado Springs and have proper gear and experience, please reach out to us. We are not currently looking for additional drone pilots.
Q: How did you come up with the name "Adventure UAV"?
A: If you didn't already know, UAV stands for "unmanned aerial vehicle" - the more technically correct term for a "drone" (the FAA prefers UAS: unmanned aircraft system, but that doesn't sound as good in a company name). So that part is pretty self-explanatory. The "adventure" part of the name came about because that's exactly what starting a business in an emerging industry is. It also captured what it's been like to relocate to Colorado and use a new business to explore a new state and meet new people. There's also a bit of a tie in with a Pixar movie quote that would surely set off some kind of trademark infringement alarm bells if we actually wrote it out.
Pricing
How much does it actually cost? Why doesn't our website have a price list?
Our residential real estate services do, right here. But beyond that…
Every client and every project is unique, and should be treated as such. We’re here to understand and fulfill your specific needs. Before providing a quote, we want a thorough knowledge of what you’re looking to accomplish, what you value, and what we’ll need to do to help you achieve your desired goal for any given project.
Some of the factors affecting pricing include:
Type of drone required
Complexity of flight planning
Airspace clearance requirements
FAA waiver requirements
Necessity of a visual observer
Edited or unedited work
Data processing expenses
Risk to equipment (e.g. filming off a boat vs filming in an open field)
Liability risk (e.g. urban area vs. vacant land)
In keeping with our mission of providing a smooth, hassle-free experience for our customers, we always seek to quote flat, "out the door" rates for jobs whenever possible - no hidden travel fees, tacked on visual observer fees, footage “licensing” fees, or racking up by-the-hour charges because a job took longer than we anticipated in the original bid. What we quote up front is what you pay for the delivered work, period.
When requesting a quote, please describe to us in as much detail as possible what you're looking to achieve, what you expect from us, and the exact location of the job, in order for us to provide the most accurate quote we can in the most timely manner possible.
